The Partnership Model

Our innovative partnership model has been designed to retain the value of our extensive public sector administration knowledge and experience and bring in new investment and expertise from our private sector partner to create a thriving new business.

At the cutting edge of public service reform, MyCSP is the Government’s pioneering mutual, breaking fresh ground with an innovative business model. It is a unique mutual joint venture partnership between employee partners and a private sector partner Paymaster, part of the Equiniti Group.

The partnership is designed to retain the value of extensive public sector administration knowledge and experience, with new investment, new commercial and new technical expertise from the private sector, creating a thriving new business.

MyCSP is a mutual organisation with a dedicated Mutual Guardian, an elected Employee Partnership Council and a 25% material stake in the business held in trust for employee partners. The Employee Partners' stake in the Company is held in trust by MyCSP Trustee Company Ltd, known as the MyCSP Trust. The Trust Company has a professional Director, Mark Lund and two employee trustee Directors John Campbell and Tom Fletcher.

An elected Employee Partnership Council represents employee partners in all aspects of the business, as well as providing an important support and advice role for the Trust. Employee partners fulfil a key role in governance and decision making through the Employee Partnership Council’s representation on the main company Board and its seat on the Executive Management Team.

MyCSP has a dedicated Mutual Guardian, Sharon Crosland, preserving the company’s mutual ethos.

Being part of a mutual was a big factor for me when joining MyCSP. Team working and having the right culture in an organisation is very important and MyCSP has a real “buzz” to the place, with people willing to go the extra mile and take ownership when needed. This culture of ownership and people taking personal accountability is critical to our ambitions of providing a world class customer service.

Matt Thurston - CEO MyCSP